Terms and Conditions
1. Reservation and deposits
The reservation is effective after receipt within 7 days of the signed rental contract, accompanied by a deposit equal to 25% of the total amount of the stay.
The balance, 75%, must be paid at least 15 days before the date of arrival, failing which, the reservation will be considered as canceled sum and the deposit definitively acquired by the agency.
For reservations made less than 15 days before departure, full payment of the stay is required.
For our foreign customers, payments must always be made by express SWIFT-type transfer to the indicated bank account. In this case, the tenant will be asked to send us a copy of the transfer order and the rental contract by email within 72 hours.
We cannot accept reservations from people under the age of 18.
2. Security deposit and insurance
For all furnished rentals, a security deposit is required. It is not cashed, except in the event of non-payment of charges and possible damage.
Entry to the premises is subject to its regulations. If no degradation is noted when you leave, no furniture, object or linen is missing, damaged or soiled, or, if this is the case, its repair or replacement by the identical is agreed with the lessor who accepted it, and if you are paid the charges remaining due (various consumption, use of more beds than planned, etc.), the security deposit will be destroyed (within an average period of 15 days, this period cannot be exceed 60 days), after deduction if necessary for rental repairs or the payment of charges and administrative fees of 25 € open for any dispute and you agree to be held responsible for any degradation of the rental, malfunction of its equipment, the loss of their keys and any recourse to a professional assistance.
It is forbidden to move equipment or furniture.
For a good understanding, report to the agency any unfortunate little things you might have had during your stay: breakage, stains, damage to mattresses, curtains, rugs ,…
If this security deposit turns out to be insufficient, the lessee commits to perfecting the sum.
3. The prices
For the winter period (from November 1 to March 31), heating charges may have to be paid at the end of the stay on the basis of an actual meter reading or a pre-established package.
The tenant will also have to pay a tourist tax on behalf of the community, established according to the number of people (18 years and over) and the number of days of occupancy of the furnished and the classification of the furnished, the amount of which is fixed by deliberation of the Municipal Council.
4. Arrival & departure
The full balance as well as the security deposit must be paid before arriving in the rental.
The dates are indicated on the contract and are for weekly rentals generally from Saturday to Saturday: arrival between 4 pm and 8 pm, and departure between 8 am and 10 am, except agreement between the parties which derogates from it.
If the keys are returned after the scheduled time, the security deposit may be deducted from the security deposit in proportion to the rental amount.
For weekend rentals, we accept arrivals until 8 p.m.
On Sunday, the keys will be returned to the agency’s mailbox.
A supplement of € 30 will be charged if arrival is between 8 p.m. and 9 p.m. and € 50 after 9 p.m. or on a Sunday. Beyond that, we can no longer guarantee your welcome.
Les Clés du Phare cannot be held responsible for your delay, nor bear the costs incurred for hotel nights and meals taken in restaurants if you cannot present during scheduled reception hours.
If the tenant does not show up for the appointment and has not informed the person in charge of the reception of the causes of his absence, he will lose all rights to the rental. In this case, the agency can immediately re-let under the best conditions.
The tenant must confirm his precise arrival time with the agency or its representative one week before arrival and inform us of any possible delay in order to reorganize us.
The departure appointment must also be specified by the tenants, one week before the actual departure in order to hand over the keys and make an inventory.
In the event of loss of keys, an amount corresponding to the renewal of the bunch of keys (apartment key, residence key, badge) will be deducted from the security deposit.
5. Number of people
The rented premises must not under any circumstances be occupied by a number of people greater than that indicated on the rental agreement, except with the prior written consent of the owner.
Any exceeding of the number of people will be billed in proportion to the number of people, regardless of the length of time the additional tenants are present and may even automatically expel the property. all tenants for non-compliance with the maximum number of occupants and without benefiting from any compensation.
6. Insurance (civil liability)
The lessee undertakes to insure against rental risks (fire, water damage) and to produce, on the day of entry into the premises, a copy or a photocopy of the insurance policy paid to a company known to be solvent. Failure of insurance, in the event of a claim, will give rise to damages. No key collection will be made without the delivery of the insurance certificate.
7. Inventory & inventory
An inventory and an inventory of the furniture are given on arrival or when the rental contract is sent. All equipment is in working order. If these documents are attached with the rental agreement, they must be submitted on the day of arrival signed by the tenant.
Upon arrival, the tenant is invited to check the inventory and the condition of the premises handed over. Any complaints concerning the rented property must be made by email (accompanied by proof) to the agency within 48 hours of entering the premises or within 4 hours for stays of less than 3 days. After this period, complaints cannot be taken into consideration and the rented goods will be considered free from damage upon entry by the lessee.
The rental must be returned by the tenant in a perfect state of maintenance and use, failing which the agency Les Clés du Phare will retain the repair work or ‘maintenance on the tenant’s deposit, even in the tenant’s absence.
If no inventory of fixtures is established, article 3 of the law of July 6, 1989 refers to the Civil Code: “if it has not been made inventory, the lessee is presumed to have received them in good condition as regards rental repairs and must return them as such, unless proven otherwise ”(art. 1731). In other words, the tenant is supposed to take and return the accommodation in perfect condition, in the absence of an inventory.
In the event of a dispute, the Court of Boulogne sur mer has sole jurisdiction.
8. Rental period
The tenant can not, in any case, take advantage of a right to remain in the rented premises at the end of the rental period provided for in this contract. In the event of an unauthorized exceeding of the rental period of more than 2 hours compared to the date and time of departure mentioned above, an amount of € 50 will be charged to the tenant per additional hour of occupancy of the premises rented.
The initial contract or the extended contract may not extend the rental period to more than ninety days maximum.
As this rental has only been granted on a seasonal basis, the tenant agrees to vacate the premises on the date specified in the contract.
The number of rental days is a minimum of TWO days. The stay may not exceed the number of nights provided for in the contract, except with the written agreement of the agency.
9. Animals
In general, animals are not accepted. In the event of non-compliance with this clause, the agency is entitled to refuse access to the animal (s) in the rental.
The tenant having been informed about the contract, he will not be able in any case to contest this clause and will take at his expense the care of his animal with a specialized organization or will leave the rental without being able to claim any compensation or reimbursement.
In the event that the owner accepts animals, the tenant agrees to return the rental in a state of impeccable cleanliness, in no case showing the presence of an animal during the stay.
No trace of hair, odors or excrement should be perceptible when returning the rented property, including outside the house.
Failure to comply with these basic hygiene rules would result in an additional rent which could be deducted from the deposit.
10. Smokers
Smoking is prohibited inside all of our rentals. If a tobacco smell persists when you leave, Les Clés du Phare may take an additional charge from the deposit for time spent and cleaning necessary to eliminate all odors.
11. Household
The rental will be handed over to the tenant, in a perfect state of cleanliness.
It is defined in the rental agreement:
- Or, the tenant performs the end of stay cleaning on his own. In this case, the rental must be as clean as on arrival (details in the Welcome book),
- Either the exit cleaning is included (for normal and reasonable use): the end-of-stay cleaning in place provides for the rental to be cleaned by a cleaning company, but does not include the cleaning of the kitchen and crockery, or taking out the garbage, or arranging the furniture, which are the responsibility of the beneficiary. If the rental is returned in a very dirty, dusty condition and requires more time than the estimated time, a minimum charge of 80 euros (depending on the size of the rental) will be deducted from the security deposit.
12. Interruption of stay
In the event of the tenant leaving early, and for whatever reason, the full rental amount remains with the owner. No refund will be made.
13. Obligations of the lessor
The lessor is required to:
- deliver the rented premises in good working order, repair, maintenance and cleanliness, as well as ensure the proper functioning of the equipment (windows, doors, locks, household appliances, heating device, valves, etc.) individual or collective mentioned on the description / inventory. He undertakes to transmit the instructions for the devices.
- to provide tenants with the keys necessary for the use of the property and its outbuildings.
14. Limit of the Keys to the Lighthouse commitments
The description of our rentals as well as all the elements of information appearing in our various documents and contracts, are provided in good faith on the basis of the indications given by the owners or their representative and engage only their responsibility.
The indications relating to the location, nature, and installation of the premises are the exact transcription and cleanliness for the arrival of the tenant.
The agency cannot be held responsible for any fault of the owner in this regard.
The agency cannot be held responsible in the event that modifications affecting the rented place or its environment have not been brought to its attention by the owner at the date of reservation or would occur between the time of it and entry into the premises of the tenant.
In this rental, the agency’s marketing role is limited to that of an intermediary between the parties, its responsibility cannot be incurred because of the owner or the tenant .
Les Clés du Phare cannot be held responsible for a mechanical failure of equipment in the apartment or in the condominium, for example: elevator, electric doors, heating, TV antenna, etc … or a cut in public services: electricity, water, gas or cable TV network, Internet …
The rental of furnished seasonal tourism is not the responsibility of hoteliers.
Consequently, the responsibility of the agency can in no way be engaged in the event of loss, theft, or degradation of personal effects, introduced both in the furnished only in car parks or annexes (cellars, bicycle storage, etc.).
It is the tenants’ responsibility to take all measures to ensure their protection during their stay, and in particular during their absences. Certain precautions can avoid a possible inconvenience: remember to close the bay windows before leaving the furnished apartments as well as lock the doors.
15. Cancellation by the customer
Unfortunately, it may happen that the tenant cannot leave as planned, in this case, your telephone cancellation must be confirmed to us by registered letter, before the start of the stay, the date by post as proof.
You will also be retained in the event of a cancellation not provided for in the cancellation insurance:
- More than 30 days before the date of arrival: 25% of the total amount of the stay and € 80 administration fees.
- Between 30 days and the date of arrival, the entire stay will be retained.
Any interrupted or shortened stay, or any service not consumed, by the holidaymaker, for any reason whatsoever, does not give rise to any refund. - In the event of unavoidable exceptional circumstances (pandemic event type covid 19), Article L.211-14.II of the Tourism Code will apply.
Canceled stay, any amount paid will be fully refunded.
16. Complaint
In case of dispute, the competent court will be that of the places of the district where the rented goods are located.
For minor details, we are always here to help and to act as a constant intermediary to the owner.
Interruptions of operation in general services and, in particular, of heating, hot and cold water, electricity, TV, Wifi … as well as at level of public services water, electricity, can not justify a reduction in rent if they are not due to an act of will of the lessor.
The agency declines all responsibility for deprivation and decrease in enjoyment, not arising from its fault. The tenant will be held responsible for any damage due to his inattention or negligence. Any repairs made necessary by its negligence will be the responsibility of the tenant.
The agency reserves the right to visit and to show the places rented during the rental period and in particular, in the event of the sale of the premises (with go beforehand).
The tenant must report to the agency any damage or breakage that occurs during their stay.
None of the objects installed in an apartment or house should be moved.
The tenant will be responsible for the objects of the furnished and required to reimburse the price of the missing or damaged objects at their price and, if necessary, their repair or cleaning as well as reimburse any repairs due to the degradation of the premises (walls, ceilings, paintings, sanitary equipment, or other).